Module 01 – CORE
Scan the QR code. The right answer at once.
CORE turns every machine into a self-explaining service partner. No login, no app, no searching. The technician or the customer scans, asks and gets an answer straight from the machine's own knowledge.
The market today
- technicians missing in German mechanical engineering
- 113,000
- of service knowledge sits only in individual heads
- 60–70 %
- technicians lose per call searching for documentation
- 40 min
- higher onboarding cost for new technicians
- 2–3×
How CORE works
Three steps. No onboarding for end users.
01
A QR code per machine
Every asset gets its own QR code, not one for the brand but one per serial number. Scanning leads to the device-specific landing page.
02
AI chat without a login
The customer or technician asks their question right on the landing page. The AI answers from the knowledge of exactly this device: manual, service history, documented solutions.
03
Admin cockpit
Every question, every chat, every solution is captured in a structured way. Service management sees where knowledge is missing and where customers keep getting stuck.
Your benefits
What measurably changes
Instant help at the machine
Cuts support tickets, because customers solve most of it themselves before they reach for the phone.
Faster onboarding
New technicians get your team's collected knowledge in hand. From the very first call.
Knowledge independent of people
It stays in the system, not in the senior technician's head. Even when someone leaves.
Transparency for management
A dashboard shows knowledge gaps, recurring problems and service patterns at a glance.
GDPR + on premises
Developed and operated entirely in Europe. Optionally on premises for sensitive areas.
EU Digital Product Passport
Mandatory from 2027. CORE supplies the data structure the DPP requires, with no double maintenance.
A direct contact person
The name, role and contact details of the responsible technician or office staff member are visible right at the QR scan. No searching, no hotline, no forwarding.
Three roles, one system
Who CORE is built for
01
End customer
Scans the QR code on the machine, asks their question, gets the answer, including a video, a step by step guide and a contact person in case it escalates.
02
Service technician
Reads the device history already on the way out: what was last repaired, which symptoms came up in the past, which parts are critical.
03
Service manager
Sees centrally which devices cause problems how often, where the documentation gaps are and which customers need particularly intensive support.
„Forty percent of our hotline calls were about three standard faults. After the QR rollout at a pilot customer, 80 % of those were gone, and our technicians only drive out when it is really needed."
Compared
CORE vs. SIMPL, Knowron, Remberg
Other tools start at the ticket. CORE starts at the machine.
| Feature | CORE | SIMPL | Knowron | Remberg |
|---|---|---|---|---|
| Device-specific QR code (not generic) | ✓ | – | – | – |
| AI chat without a login on the landing page | ✓ | – | ✓ | – |
| Passive knowledge extraction from service reports | ✓ | – | ✓ | – |
| Mid-market focus (3–50 technicians) | ✓ | – | – | ✓ |
| Native EU Digital Product Passport structure | ✓ | – | – | – |
| On-premises option | ✓ | – | – | ✓ |
Tech stack
Built in Europe, production ready
Module roadmap
Three building blocks that build on each other
You do not have to roll out everything at once. Start with CORE, add CONNECT when your systems should work together seamlessly, and stack COMPANION for active knowledge capture.
Further down the funnel
Next steps
Next module
CONNECT
CORE brings help to the machine. CONNECT ties that knowledge into your ERP: orders, reports and subcontractors in one system.
Read moreRelated
Knowledge management
How we bring hands-on knowledge into the system systematically, without relying on voluntary documentation.
Read moreFree forever for up to 3 machines. No credit card required.
Try intuAid on your own machines.
Create an account and bring your first machine online today. If you would rather see intuAid in action first: in the demo we scan the QR code on one of your machines live, with no pitch and no slide deck.
Free forever for up to 3 machines. No credit card required.
