AI platform for machine service & aftersales

Machine knowledge that stays.Service that lands.Aftersales that pays.

intuAid brings together everything your machines know, speeds up every service call and turns aftersales into a source of revenue.
A modular system that pays for itself from day one.

Start for free Book a demo

Free forever for up to 3 machines. No credit card required.

  • Processes
  • Requests
  • Document management
  • Digital product passport
  • Chat
  • Maintenance

QR code on the machine

Part of the network of

Allgäu Digital · Digitales Zentrum SchwabenBayern Innovativ
The reality

What quietly costs machine manufacturers money every single day.

  1. 01 Knowledge transfer

    Knowledge retires.

    What sits in someone's head is in no manual. When they leave, it is missing everywhere.

  2. 02 Service in the field

    Technicians guess instead of knowing.

    Documentation is scattered across many systems. Not everyone can reach every document. Every second call turns into a second visit.

  3. 03 Aftersales

    After the sale, contact breaks off.

    Customers call about routine questions. Revenue sits untouched while the hotline runs hot.

BelloCaffè Aroma Pro coffee machine
QR code detected bellocaffe.app.intuaid.com
Mobile view of the intuAid device page AI chat inside the intuAid app Support request form User manual in the intuAid app Customer form for feedback and product registration

Industries at work

Built for machines out in the field

intuAid is built for machine builders, manufacturers, service companies and rental businesses whose equipment runs on the customer's site.

Coffee machines and machine rental with a digital handover record

Services & rental

For lessors and rental companies

Equipment handed out with no record, returned damaged, no protocol anywhere. intuAid documents every handover digitally, lets customers help themselves and makes damage provable.

  • Digital handover: Photos, timestamps and a digital signature. The condition at handout and return is fully documented.
  • Customer loyalty by QR code: Operation, error codes, cleaning. Customers solve it themselves instead of calling.
  • Recourse you can enforce: Proof of damage in one click, because the comparison between handout and return is right there.
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Industrial machine with a QR code

Mechanical engineering

For manufacturers and service companies

An experienced team leaves and the knowledge goes with them. Technicians drive out twice because the paperwork is missing. intuAid puts knowledge and service history right on every machine.

  • Knowledge stays in house: Solutions and experience are recorded in a structured way, not locked in one veteran's head.
  • First trip, right spare part: The technician sees the history and configuration before setting off, so no second visit is needed.
  • Aftersales without a hotline: Customers find the manual and FAQ by scanning, without calling.
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Air conditioning building services maintenance

HVAC & building services

For building services firms and service partners

Seven manufacturers, seven sets of error codes. F-gas records in a spreadsheet nobody maintains. intuAid gathers system knowledge and inspection duties right at the unit.

  • Error codes right away: Scan at the unit and you have the manufacturer, the error code and the fix. No call back to the office.
  • Complete F-gas records: Refrigerant, leak tests and deadlines, documented at the unit and available on demand.
  • No knowledge lost when covering: System history and configuration sit on the QR code, not in a colleague's memory.
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Lift installation maintenance and inspection

Lift technology

For companies servicing lifts

The inspection is due and the maintenance history is in a ring binder. intuAid keeps the inspection and maintenance history of every installation instantly available.

  • Never miss an inspection date: Inspection intervals are stored and anything due is visible immediately. No date folder needed.
  • Compliance records in one click: Inspection protocols and maintenance reports sit at the installation, findable in seconds for the inspector.
  • Faster call-outs: The technician knows the status and configuration before setting off, which saves time and return trips.
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Facility management installation overview

Facility management

For operators and FM providers

Blind call-outs because the technician has no idea what is waiting. Operator liability with nothing to show for it. intuAid makes installations transparent and call-outs prepared.

  • Operator responsibility you can prove: Inspection duties, maintenance deadlines and condition records at the site, ready for an audit.
  • Service reports available at once: Invoices are created immediately with the customer's signature and can be billed straight away.
  • Bring in external providers: Subcontractors see only what their job allows, with a complete audit trail.
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Heat pump heating system service

Plumbing, heating & heat pumps

For specialist contractors

Warranty claims fail on missing documentation and technicians hunt error codes in the manual. intuAid gathers it all at the unit for faster call-outs and complete records.

  • Error code in 12 seconds: Scan, enter the error code, answer is there. No call to the back office.
  • Enforce the warranty: Commissioning record, maintenance proof and error codes, ready in one click for the manufacturer.
  • Knowledge stays in the business: Experience is documented in a structured way, independent of individual technicians.
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Photovoltaic system documentation

Solar & photovoltaics

For installers and service companies

Subcontractors with no protocol, handover on paper, a warranty claim with nothing to prove it. intuAid documents every job right at the installation.

  • DC subcontractor documented: The roofer gets QR code access and documents the mounting and string layout right at the installation.
  • Digital handover: Commissioning record with a digital signature, saved at once and never lost. Invoices can go out earlier.
  • Recourse stays possible: Who laid which string is one click away, and the proof holds.
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* Images generated with artificial intelligence

Frequently asked questions

Try intuAid on your own machines.

Create an account and bring your first machine online today. If you would rather see intuAid in action first: in the demo we scan the QR code on one of your machines live, with no pitch and no slide deck.

Start for free Book a demo with a real machine

Free forever for up to 3 machines. No credit card required.

Screenshot of the intuAid app showing the device landing page after scanning the QR code