AI assistant
You know the situation: a standard question from the customer, and a technician explains it for the twentieth time. The AI assistant gives the answer at once, based on your own documentation, not from the gut.
Standard questions tie up senior technicians all day. For the really tricky cases there is no time left.
The solution is in the service report. But nobody searches through 800 old reports.
Guides in German, customers international. The translator is overloaded.
The intuAid AI assistant is a retrieval-augmented-generation assistant that answers questions based on your own manuals, service reports, wikis and tickets, role-based, multilingual and with a reference to the source.
The AI assistant gives standard answers at once, based on your own documentation rather than from the gut. That takes load off the hotline, makes scattered knowledge from old reports usable and bridges language barriers. Every answer points to the source, so it stays traceable and verifiable.
The assistant searches through your manuals, service reports, wikis and tickets and answers from them. Not a generic AI, but answers from your own data sources.
The end customer gets a simple, safe guide. The technician gets depth of detail and background. Same question, different answer, same source.
One guide, every language. The customer asks in Polish, the technician maintains it in German, and the assistant mediates in both directions.
Every solved request becomes a knowledge source. Where a person still explains it today, the assistant has the answer tomorrow.
Every answer comes with a link to the document, the ticket number or the service report. Anyone who wants to check clicks, anyone who trusts does not.
Who benefits
Gets the right guide at once, in their language, with no call.
Has the experience from 200 jobs ready at once, without digging through reports.
Sees where the AI still gets it wrong, and adds to the knowledge base in a targeted way.
Uploaded documents, connected wikis, service reports, tickets, ERP data. Each source can be released or excluded per role.
Source references, a confidence score, feedback buttons, a fallback to a human when uncertain. You see which answers are often rated negatively, and add to the base in a targeted way.
Entirely in Europe, GDPR compliant. Models run on European cloud providers or on premises for regulated customers.
Yes. The base chat is included in CORE and CONNECT. COMPANION adds active knowledge extraction and skill adaptation for technicians.
Create an account and bring your first machine online today. If you would rather see intuAid in action first: in the demo we scan the QR code on one of your machines live, with no pitch and no slide deck.
Free forever for up to 3 machines. No credit card required.
